Terms & Conditions

Terms and Conditions

Accepted payment methods

Matt Brady accepts payments by MasterCard or VISA through the secure PayPal payment system. Your credit card statement will reflect the amount debited by Matt Brady Group Pty Ltd.

Alternatively, you can send us a cheque payable to: Matt Brady Group and post it to us, or you may transfer the funds electronically into our bank account – details will be given to you when we call you to confirm your order.

Payment terms

Tickets and confirmation letters to our events are issued on full payment. To avoid delays and facilitate the allocation of seats, payment should be received as early as possible. Products will be delivered on receipt of full payment. Purchase orders will be accepted from businesses, which have an established and approved account with Matt Brady.

Prices

Unless otherwise stated, prices are quoted in Australian dollars inclusive of 10% GST. Delivery costs, if applicable, are separately stated.

Product returns

If you receive product damaged in transit or otherwise faulty, simply return the product within 21 days with a letter explaining the damage and we will replace the damaged goods free of charge. Or call us to discuss.

Inherent risk

Participants are advised that there is in fact an inherent risk in firewalking, and if they voluntarily choose to firewalk, there is a possibility that they may receive injuries requiring medical attention. Some people have been seriously injured, by participating in firewalking.

No drugs or alcohol

There is a zero drug and alcohol policy before and during these events. Any person found to be under the influence of such substances will be asked to leave. They will NOT be issued a refund.

Cancellation policy

To avoid misunderstandings, all cancellations must be in writing (mail, fax or email). Refunds will be issued in the same medium as payment was received, i.e. if paid was made by credit card, the refund will be processed against the same credit card.

For events, a participant may substitute another participant before the event starts. Please fax written authorisation to ensure expedient service at registration.

Matt Brady Group normally accepts written cancellations received up to 21 working days before the program scheduled date and will refund monies paid less a cancellation fee. The amount of the cancellation fee varies by program and is clearly stated on order forms.

For some events a “no cancellation” policy applies. Where applicable this is clearly stated. Please check event details for the policy applying to the specific event.

Refund policy

If a participant decides not to walk across the coals on the night there will be no refund given.

There are no refunds for non-attendance.

Refunds will be issued for written cancellations received up to 21 working days before the program scheduled date. Between 2 and 21 days notice participants will be allowed to transfer to alternate date.

Less than 48 hours notice, no refund, cancellation or transfer will be allowed.